HAPPY TEAMS = HAPPY CUSTOMERS = GREAT RESULTS

School of Retail is all about creating a new class of retail. Offering retail classes and mystery shopping solutions to chalk up your team’s skills for retail success.

Since its inception in 2015, our team has worked directly with some of the world’s leading retail brands to create a great team and customer experience.

What we offer

REtail leaders Series

  • For store managers

  • 10x 1 hour weekly classes

  • On the job practices and handouts

  • $150 per student per class

Retail leaders series advanced

  • 6x 1 hour classes

  • For store managers who have completed Retail Leaders Series

  • Pre-work to assess current business performance

  • Practises set between classes to embed learning

  • Handouts provided after each class

  • $250 per student per class

area leaders series

  • 6x 90 minute classes

  • For multi-site, area or regional managers

  • Pre-work to assess current business performance

  • Practises set between classes to embed learning

  • Handouts provided after each class

  • $250 per student per class

Head office leaders series

  • For head office leaders

  • 3x 2 hour sessions face-to-face or online

  • Lead self, team and customer

  • On the job practices and handouts

  • $POA

Retail Conferences

  • For store, area and head office teams

  • Tailored sessions delivered at conferences or team days

  • $POA

Mystery Shopping

  • Tailored questions and real feedback from real shoppers

  • No fixed contract

  • $195 per shop

SALES TRAINING

  • For store team members

  • 3x 1 hour online weekly classes

  • On the job practices and handouts

  • $150 per student

Field trip

  • Curated series of fun, experiential learning sessions focussed on what great customer and team experience feels like

  • Held at various locations around Australia

  • Small groups, for any retailer, in any role

  • Register your interest here and we’ll send you a flyer

assembly

  • A casual get together that connects our retail community, bringing all the great hearts and minds together to share what we know

  • Register your interest here and we’ll send you a flyer

Creating great customer and team experiences

WHO WE’VE WORKED WITH