MYSTERY SHOP YOUR STORE

Mystery Shopping is the next best thing to being able to read your customers’ minds. Actually, it’s better because it already exists (hurrah!) and can be set up in next to no time to give you the edge you need to manage your customer experience.

The customer insights our clients have gained from the Mystery Shopping reports we provide have allowed them to get a genuine read on the true customer experience that their teams create in-store. It also lets them in on what customers come to expect when shopping with them.

This information has proven to be worth its weight in gold when trouble-shooting where things are breaking down in the customer experience process and better yet, has allowed retailers to put in place improvements that they know will make a positive difference to their shoppers.

On the flip-side, it has also helped retailers identify and recognise their stars – hearing examples of the great customer experiences team members have created gives us the warm and fuzzies and makes us so very proud to be part of this industry!