school of retail classes
Retail leaders series
For all store retail leaders who want to be their best. Whether you choose to complete all of them or just a few classes, we cover our most requested areas of learning.
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★ Define your store’s customer experience vision
★ Lead your store’s customer experience vision
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★ Understand your communication style (DISC)
★ Know how to listen more effectively
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★ Learn how to hire people who align with the values of your business
★ Create a great candidate experience
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★ Roster for performance, not just availability
★ Understand the impacts of your roster on team and customer experience
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★ Build a culture of empowerment
★ Learn how to powerfully recognise each person in your team
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★ Coach each step of the sales conversation (using the GROW model)
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★ Understand the importance of holding teams accountable
★ Know how to give and receive feedback
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★ Confidently nip poor performance (skill) and behaviours (will) in the bud
★ Understand the principles of formal performance management
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★ Learn how to manage your time more effectively to focus more on customer and team
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★ Know your leadership strengths and blind spots
★ Set your own leadership intention
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★ Practices set to embed learning
★ Delivered via Zoom
★ One page class handouts
★ $150 per student per class
retail leaders series advanced
Taking your retail leaders to the next-level.
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★ Conflict resolution
★ The responsibility of communication
★ How to get the most out of different communication styles
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★ Build a high-performance mindset
★ Culture of empowerment
★ Identify and drive 1%ers for continuous improvement
★ Praise that builds confidence and resilience
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★ Set achievable goals
★ Understand what the numbers are telling you so you can target coaching
★ Coach to achieve an outcome
★ Create a coaching plan for each person in your team
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★ The power of regular check-ins
★ Plan and facilitate an effective regular check-in
★ How to give constructive feedback
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★ Establish the different types of leaders
★ How to be the best leader you can be
★ What to do more of to maximise your own unique style
★ Deep dive into derailers and how they can be avoided
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★ A tutorial to guide and coach the student in preparing a plan to improve their business
★ Results to be presented to senior leaders after 3 months
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★ 6x 1 hour classes
★ For retail managers who have completed Retail Leaders Series
★ Pre-work to assess current business performance
★ Practises set between classes to embed learning
★ Handouts provided after each class
★ $250 per student per class
area leaders series
Classes tailored specifically for your area leaders.
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★ Communicate a vision
★ Conflict resolution
★ The responsibility of communication
★ How to get the most out of different communication styles
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★ Build a high-performance mindset
★ Culture of empowerment
★ Identify and drive 1%ers for continuous improvement
★ Praise that builds confidence and resilience
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★ Set achievable goals
★ Understand what the numbers are telling you so you can target coaching
★ Coach to achieve an outcome
★ Create a coaching plan for each person in your team
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★ The power of regular check-ins
★ Plan and facilitate an effective regular check-in
★ How to give constructive feedback
-
★ Establish the different types of leaders
★ How to be the best leader you can be
★ What to do more of to maximise your own unique style
★ Deep dive into derailers and how they can be avoided
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★ A tutorial to guide and coach the student in preparing a plan to improve their business
★ Recommend best practice ways to manage your area
★ Results to be presented to senior leaders after 3 months
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★ 6x 90 minute classes
★ For multi-site, area or regional managers
★ Pre-work to assess current business performance
★ Practises set between classes to embed learning
★ Handouts provided after each class
★ $250 per student per class
Head office leaders series
3 areas of learning: Lead Self, Lead Customer, Lead Team to provide practical ways to be great leaders in a retail business.
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Communicate like a leader
★ Establish how your role impacts customer experience
★ Understand your DISC leadership style
★ How to listen more effectively
★ How to receive feedback well
Be the retail leader we wish we all had
★ Understand your strengths and derailers and what you need to do more of/stop doing to be the best leader you can be
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Coach for improvement
★ How to build a culture of continuous improvement
★ How to coach using the GROW model
Motivate for high performance
★ How to build a culture of empowerment
★ How to set your customer and team experience intention
★ How to motivate and powerfully recognise each person in your team
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Nip it in the bud
★ How to nip poor performance in the bud using the ABC model
Performance management
★ Know when to have more formal performance conversation
★ How to apply the principles of performance management
★ Wrap-up series
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★ To help your head office team get the most out of their time in your retail stores
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★ Delivered online or face-to-face
★ Tailored content
★ Practice and handouts to embed learning
★ $POA
Retail conferences
Let us help you elevate your retail team conferences by working with you to create engaging and impactful sessions, tailored to the needs of your business.
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★ Tailored to the theme and goals of your conference
★ Session topics include (but not limited to):
★ Customer Experience
★ Coaching
★ Empowerment & Motivation
★ Embedding your Company Values
★ All sessions are designed to be interactive, fun and inclusive
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★ Delivered in-person by SOR facilitators
★ Designed for large groups
★ $POA
sales training
Teach store teams how to consistently bring your brand's shopping experience to life on the shop floor and create the customer experience you want to be famous for.
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★ Establish how you want your customers to feel when they shop with you
★ Learn the right sales behaviours for your business
★ Feel confident to get on the shop floor and make customers happy
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★ 1 hour class delivered over Zoom
★ $95 per person
★ Tailored to your business
NB: this class can be combined with one of our leadership classes to help you define your customer experience vision if needed.