‘THE NEW CLASS OF RETAIL’ 2022 ENROLMENTS ARE NOW OPEN
There is no better time to enrol your team in our virtual program ‘The New Class of Retail’
We are big believers in a culture of continuous improvement.
We know that for your customers to have a great experience your team has to have a great experience too.
This is where ‘The New Class of Retail’ comes in. Investing in your retail stars is the key to great results.
When you have an engaged team, you have engaged customers.
Our classes take retailers on an easy to digest journey where they can learn from their peers and practice their
new skills in real time. Each class is designed to encourage a behaviour that lifts spirits and results.
WATCH THE REPLAY OF OUR INFORMATION SESSION BELOW
Finding yourself looking for the right answers In All Of The Wrong Places?
We’re confident that ‘The New Class of Retail’ is for you!
Our Next New Class of Retail Term Commences February 2022
⭐️ 10 x 1-hour virtual classes covering our most requested areas of learning.
⭐️ Delivered over a 20-week semester, with on-the-job assignments to master the skills learnt.
⭐️ Investment $600AUD per student
+ VIEW OUR CLASS OUTLINE HERE
1.Introduction / Create a Great Customer Experience: Get inspired with global examples of how to be famous for great customer experience and build customers for life
2.Communicate Like a Leader: Learn how you communicate, really listen to your team and give/receive feedback
3.Build a Dream Team 1 – Recruitment: Learn the techniques to find your next retail stars and understand career pathways
4.Build a Dream Team 2 – Rostering: An essential guide to maximising your roster
5.Motivate for High Performance: Learn how to get the very best from your team and build a culture of empowerment
6.Coach the Sale for Results: Grow your team and sales through practical coaching
7.Have Brave Conversations 1 – Nip it in the Bud: Make having brave conversations east and stop poor performance in its tracks
8.Have Brave Conversations 2 – Performance Management: Navigate formal performance management processes to get good outcomes
9.Love how your store looks and feels: An essential guide to the retail operations that enable great customer experience
10.Bring it all together / Leadership – Be the Best You: Bring you’re a-Game and be the leader we all wish we’d had
CREATING A NEW CLASS OF RETAIL
Once you have your product sorted, our philosophy to great retail is simple.
To lead truly happy teams of great retailers, we must engage hearts and minds, improve skill and will.
‘The New Class of Retail’ classes give your team the practical skills to lead an exceptional customer and team experience.
Designed to help retailers provide connection and ongoing learning for their teams, this virtual program will chalk up the skills for team success and the brightest retail career.
MEET THE TEAM
Our team shares an unwavering vision. To create a new class of retail. We work towards our vision always using our School of Retail way.
Smile – we’re passionate, optimistic and do work we love.
Out-do – we go above and beyond to exceed our customers’ expectations.
Real – we use no jargon and are completely ourselves.
Claire
With retail running through her Scottish veins, Claire is a mum to Stella, an avid storyteller and lover of all things fashion.
With over 30 years’ experience in the retail game, Claire has worked in senior sales and marketing roles at Calvin Klein Cosmetics in the UK, and headed up retail at Mecca Cosmetica and G-Star in Australia. In 2010 Claire started her own retail consultancy, working with many great clients including Lululemon, Kookai and Topshop.
When she’s not helping retailers ignite their passion and learn practical skills to become great retailers, you can find her running, listening to country music or enjoying the sunshine with her family.
Abiramie
After various retail jobs throughout high-school and uni, Abiramie (Aba) kicked-off a career in retail HR on the Coles HR Graduate program. Here she found her sweet-spot – helping people achieve their best in the most fun and exciting industry (not biased at all) out there!
After 4 years at Coles Group working across all areas in HR, she co-founded her HR Consultancy in 2010 – E&I People Solutions where she continues to work with great brands of all sizes – from startups to more established retailers.
Now she adds School of Retail to her list of passions which, let’s be honest, mainly revolve around food. Oh and a little jet-setting around the world when she can too.
Janelle
Team experience expert, retail lover and pilates go-er, Janelle is also a mum to two kids and prides herself on her warm approach and her ability to help people recognise their own potential.
A movie buff from way back, Janelle’s first job was at Village Cinemas before completing her studies and deciding on a career in Retail HR.
Janelle spent 6.5 years with the Coles Group where she worked her way across all areas of HR, as well as being selected for a number of key commercial business projects. After leaving Coles Group, she worked as the Head of HR for G-Star stores before co-founding E&I People Solutions and subsequently the School Of Retail.
SEE WHAT OUR RETAILERS ARE SAYING…
“Bite size pieces of goodness!
We’ve always loved the SOR approach, they are refreshing in the fact that they understand that one-size definitely does not fit all.
They are excellent tailors.
The New Class of Retail program is perfect for small bite-sized classes that have very clear categories and agendas. I feel this kind of training works well with our team as full-day training is often overwhelming and once the afternoon hits, the class has often stopped concentrating!
Our team look forward to the 1-hour sessions and love the fact they are spread out yet consistent.
Many of the areas SOR delve into are latent in our retail approach but now there is definitely more mindfulness and awareness in our management method. It’s practical and in real time and I love the accountability piece. There is a feedback loop as our team are given “homework” in which they breakdown and discuss in the following class.
Putting into practice what they are learning straight away! Perfect!
Claire, Aba and Janelle are delightful to work with and are true magicians in the realm of retail.”
Leanne Lusher, HR Manager
READY FOR YOUR TEAM TO BE THE RETAIL STARS OF THE FUTURE?
We’re confident that ‘The New Class of Retail’ is for you!
Our Next New Class of Retail Term Commences February 2022
⭐️ 10 x 1-hour virtual classes covering our most requested areas of learning.
⭐️ Delivered over a 20-week semester, with on-the-job assignments to master the skills learnt.
⭐️ Investment $600AUD per student