SCHOOL OF RETAIL CLASSES

For all retail leaders who want to be their best. Whether you choose to complete all of them or just a few classes, we cover our most requested areas of learning.

  • Get inspired with global examples of how to be famous for great customer experience and build customers for life

  • Understand your communication style and learn how to be a great listener.

  • Learn techniques to help you hire your ultimate team members.

  • An essential guide to maximising your roster

  • Learn how to get the very best from your team and build a culture of empowerment.

  • Grow your team and sales through practical coaching.

  • Hold teams accountable and feel confident giving and receiving feedback.

  • Learn how to nip poor performance in the bud and understand the principles of formal performance management.

  • An essential guide to the retail operations that enable great customer experience.

  • Bring your A-Game and be the leader we all wish we’d had.

★ PRACTISES SET TO EMBED LEARNING

★ DELIVERED VIA ZOOM

★ ONE PAGE CLASS HANDOUTS

★ $95 PER STUDENT PER CLASS

For your store sales team

A mini program that brings your customer experience vision to life.

For your head office team

A tailored program that includes how
to conduct powerful store visits.

TAILOR YOUR CLASSES

Want to design your own program,
or prefer face-to-face classes? We’d love to help.

  • WHAT OUR CLIENTS HAVE TO SAY

    Thank you to the Team from School of Retail, your contribution to our retail team development through a tailored learning program and tailored mystery shops have led to an elevated customer experience in store. The ability to tailor the programs to our strategy, keeping learning simple and including homework means the team receive a practical learning that they can immediately implement in their store environments. - Debbie Knights, Politix

  • WHAT OUR CLIENTS HAVE TO SAY

    The New Class of Retail was designed to be interactive, engaging and easy to digest. We are happy to report that our students look forward to attending our classes with their peers and learning all the practical skills required to be great retail leaders. - Leanne Lusher, Incu

  • WHAT OUR CLIENTS HAVE TO SAY

    The team at The School of Retail, have made a profound impact on our leadership team at Clear Complexions. The leadership program developed by the SOR team is the most relevant and engaging content that I have seen developed for the current day, consumer based leader. The content is delivered in an interactive manner that captivates and maintains active participation throughout each of the sessions. What impressed me the most over and above the course content and contemporary delivery style, was the background work, research & preparation completed by the team to make sure that the program was relevant and easy to apply out of the class room. I can confidently recommend the team at SOR to help you take your leadership team from good to great! - Ramon Castillo, CEO CC

  • WHAT OUR CLIENTS HAVE TO SAY

    We sent our entire team of Managers to the School of Retail training. The results from the day have been incredible; from the little changes in the way they manage their store and staff, to bigger picture overall business strategy. The School of Retail team created an effective and intimate training environment, that has proved to be a fabulous development tool and great learning platform for our team - Penny Cohen, Skin and Threads.