November 2023 NEWSLETTER
As retailers hit their peak trade stride we know it’s also a time to turn attention to next year’s performance.
At School of Retail our mantra is:
Our results are clear.
Students are more confident in all areas of retail leadership after attending our classes than they were before.
Message us here to book a time to find out how we can do this for your teams and help drive performance in 2024.
THINGS WE LOVE IN RETAIL THIS MONTH
The love for front-end retail teams shines through at this time year.
Our favourite gestures so far:
Survival Kits sent to stores for Boxing Day trade that include energy drinks and snacks
12 days of Christmas messages sent in the run up
Hand delivered boxes of chocolates brought to store teams by HQ leaders
HQ teams working shifts in stores
With Christmas 2023 spending set to be carefully considered, your teams need to be able to create memorable customer experiences now more than ever.
Cherish your teams and make sure they’re happy. This above all else will drive results because they will want to create great customer experiences in your stores.
To do this you have one job. Motivate them.
Our top tips to building a high performing team this Christmas:
Know what motivates your team
Ask them how they’re going
Don’t stop coaching
Reward and recognise skill and will
STUDENT OF THE MONTH
Our accolade goes to all the Gazman Christmas casuals who attended our ‘How to create great Christmas customer experience’ class.
Such a joy to work with these budding retailers.
RETAILER OF THE MONTH
Adairs. For making it feel like Christmas. Pure and simple.
LOVE NOTE
See you in store soon
Love, Claire, Janelle and Aba