OCTOBER 22 NEWSLETTER
This month we've seen over 30 students graduate their 'Retail Leaders Series' courses and with peak trade nearing we are excited to know there are some great retailers out there creating a great customer experience leading up to the silly season.
INDUSTRY INSIGHTS
If you were to take a guess, how many loyalty programs do you think you’re currently signed up to? On average, Australian shoppers are signed up to at least 4 proving that they are in fact pretty popular. So much so that when asked what experiences would make them feel more loyal to a brand, over 70% of customers say “a loyalty program”.
Read our insights on 'Loyalty Progams' and how you can implement them into your Happy Customers = Great Results strategy.
Matthew Zhang - Lululemon
For his for his amazing contributions in class.
Congratulations to The Memo on opening their first bricks and mortar store.
The Memo and Lululemon teams are walking into their stores ready for peak trade ⭐️
ON THE SOR BLOG
Read our 'Top 3 Tips' to onboarding new hires in time for peak trade.