SEPTEMBER 22 NEWSLETTER
Spring has sprung, new collections are dropping in store and seasonal produce is becoming sweeter.
With a little over 15 weeks until Christmas, we know it’s all about your plan for peak trade and how you can create a great team and customer experience.
On the SOR Blog
Read our ‘Top 5 Tips’ to getting your team ready for peak trade.
Industry Insights
If you’re in the retail game, your business depends on customers having a great experience, which results in great sales.
The numbers never lie but asking your customers what they thought of their shopping experience is a sure-fire way to really understand what the customer experience is like in store. Where a standard customer usually just wants to visit your store, buy something and leave, a Mystery Shopper is there to give a detailed report into what your holistic customer experience is truly and objectively like.
We share our insights on 'Mystery Shopping' and why we believe it’s the best way to truly know how your customers are feeling over on the SOR Blog.
Retailer of the Month
Retailer of the month award goes to our Mystery Shopper client Manning Cartell Mosman who not only exceeded customer expectations on their score card but exceeded customer expectations a few days later with this personalised follow up message to our secret shopper Kate.
The School of Retail team is impressed by this simple gesture that shows they really care about their customers.
STUDENT OF THE MONTH
Daniel - Lululemon
For his great contribution during class and using what he’s learnt back in his business to improve customer and team experience.