POWERFUL STORE VISITS

The best retailers spend lots of time in store - it’s where we learn how to continually improve customer and team experience. 

Working from home has isolated support office teams form store teams like never before. 

Phrases like ‘Them and us’, ‘Ivory tower’ and ‘What would they know?’ spring to mind…

Couple that with support team members not really knowing HOW to visit a store well. How to understand what they can learn from the customer and team experience and how to influence change back in their role. It’s human nature to stay away from what we don’t like or know how to do.

Making great store visits is an essential, practical skill that great retailers have down pat.

So we created a class on it. 1 hour of how to make the visit a great experience for the team and one that improves customer experience.

If you’d like to get your support team feeling willing and able to visit stores well and come back armed with great ways to continually improve your business then contact us. 

We’re ready when you are.