BUILDING YOUR DREAM TEAM

Recruitment the School of Retail way!

The subject of Class 3 in our ‘Retail Leaders Series’,
we discuss our chosen methods to finding our next retail stars and understanding career pathways within your business.

Creating your ideal team that connects with your customers and works well
with your team is easy with these 6 simple steps.

Ask your team for referrals, consider finders fees.​
Asking your employees if they know anyone who may fit the role is a great, affordable place to start. When you have happy teams they are more likely to spread the word.

Consider a finders fee, this can be a great incentive for your team members to put the word out in their network. Good people, know good people!

Build your network.
Get to know people in your industry, take the time to learn about their strengths and skills. Surrounding yourself with like-minded individuals opens your network up to plenty of potential candidates.

We utilise LinkedIn to keep our personal and business details up to date when connecting with our community.

Keep resumes and stay in touch with great candidates.
We encourage you to hold onto resumes you feel good about, even when you aren’t hiring.

Along with this, creating a positive experience is a great way to show them you value their time and potential in the future. This can be done by personally contacting them in a timely manner to let them know you aren’t currently in a position to hire them but would love to reach out in the future if any positions open up.

Offer to stay connected, this is a great way to show your interest and the positive culture you want to be famous for. Request to stay in touch via email or LinkedIn.

Build the talent within your own team, promote from within.
Happy Teams = Happy Customers. A business that shows interest in forging a strong career path is a great way to boost team morale and encourage continuous improvement.

Promoting from within is a fantastic place to start the recruitment process. Along with boosting team morale promoting team members is a great way to increase employee retention and is usually the quickest way to fill the position.

Scout for great customer experience everywhere you go.
Sometimes the person you are looking for is standing right in front of you

We always like to have a business card or two on hand for the times we get a good feeling about the barista who always has a smile on their face when they call out your name or the friendly team member who went above and beyond to give you a 5-star experience while you were in their store.

Scouting for your next retail star can be as easy as introducing yourself, letting them know how great their service is and why you believe they’d love working with you.

While these introductions may not always result in your desired outcome it never hurts to encourage camaraderie amongst your retail peers with some positive feedback.

Think outside of the box, create eye-catching job listings.
This Ikea recruitment video is a great example of thinking outside the box when it comes to finding your next retail star.

Think about where you might find this person, if they aren’t looking for a new job or career you might have to use alternative avenues to get their attention. Get creative, think of it as a reverse resume – how do you want your first impression to be? In this day and age of technology, it is important to create a job listing that stands out and catches the eye of the right candidate.